#Licecap gif how to#
#Licecap gif install#
#Licecap gif upgrade#
#Licecap gif free#

gif file and upload it to a publicly visible place on the web like Cloudup or Imgur. When you are done, hit Stop at the bottom right. Basically, start showing the necessary steps that your client needs to do in order to solve the issue he has. Hit Record at the bottom right and start pressing buttons and moving your cursor around. Simply open the app and resize its window to the area of the screen which you wish to record.

#Licecap gif install#

Inspired by this article, the awesome app I recommend is LICEcap and both Windows and Mac users can install it. There is an app which I started using on a regular basis since I became a Happiness Engineer at Automattic.

#Licecap gif how to#

Or, you can also use an animated GIF in order to educate your clients how to use certain features (that’s where the aforementioned extra information can be placed too). With animated GIFs, you can quickly and easily provide the steps that are needed in order to solve the problem your client has. The method that I had in mind was to use animated GIFs. However, there is an even easier way to assist your clients that can help both you (a Customer Support Representative) and your clients. However, when the solution to the problem requires from a client to do several different steps or even more, adding screenshots can greatly assist! On Mac, for instance, you can quickly take a screenshot by pressing Command + Shift + 4 and then, holding and dragging the cursor to mark the area of your screen which you want to capture. That’s why addressing the problem first and marking it visually can help. The only problem with this approach is that, in some cases, clients won’t even read a reply that long. Plus, it’s an email/ticket reply (it’s not live chat where you have to be extra quick!) and you can always take your time and emphasize the most important part of your reply first, which solves the clients’ problem, and then you can include any extra information and details that might assist the client further. I actually thought my days with LICEcap were over, but writing this post made me discover that a 64-bit version has been out since February 2018, so shame on me.ĭoing some minimal amounts of research for this post, I also discovered that LICEcap’s developer is Justin Frankel of Winamp fame.I was always an advocate of the detailed support replies in an email/ticket – the more information you provide to your clients, the more they’ll learn about your product. If I need more, that usually means that I should do the recording with something like ScreenFlow instead. ICEcap doesn’t have a bunch of options and settings. Not a lot of bells and whistles, but enough in most cases. Turns out, convenience trumps feature lists. Being able to quickly do the screen capture and have the GIF ready for sharing in the instant you stop the recording is really convenient.

#Licecap gif free#

Using LICEcap to record some interesting free coding.īut the reason I’m always reaching for LICEcap when I need those moving pixels captured is that it records directly to the file. In fact, I used it to screen capture how LICEcap works. It does a lot more than LICEcap, and is even written in the world-eating JavaScript programming language. An obvious mention is Kap by these wonderful people. There are loads of cool screen capture to GIF tools out there. I know you should think twice before putting animated GIFs on your webpage (because they tend to be huge), but I sometimes make that sin too.d It can be to document some bug I found, show my colleagues at Sanity.io something cool, a clever tweet, or useful visual context when I’m helping other people out some project.

Not a day goes by without me having to record something I do on the screen. Not being able to open my beloved LICEcap, prompted me to think of how much I actually use this app.īut this post isn’t about how Apple has lost its edge with its new perfect circular new campus, but about one of my favorite little apps, the GIF screen capture tool LICEcap.

You know, like reliable keyboards and SD-card slots. Only to discover that the brilliant engineers of Palo Alto had decided that 32-bit apps weren’t in vogue anymore.

#Licecap gif upgrade#

After having nervously lingered in front of the unmoving progress bar of impending doom for two hours while the upgrade script made sure that all of my millions of node_modules files had the correct sandboxed permissions, I was finally let into my tool of digital self-expression again. really wanted me to upgrade to macOS Catalina, so I did.